2171 ORDER MANAGEMENT (33178)

Requirements:

Solid experience in customer support;

Knowledge of Brazil invoicing processes;

Knowledge of export processes or willingness to learn;

Excellent communication skills;

Experience interacting directly with internal and external customers, including sales and logistics;

Ability to work independently, with organization and ownership of operational routines;

Team player with a positive mindset, curiosity, and openness to change;

Self-learner profile with a growth mindset and instinct to help;

Interest in business development and desire to contribute to growth initiatives;

Passion for customer success;

Experience with order management, order-to-delivery, invoicing, sales support, logistics, or similar operational processes is highly valued.

Activities:

Interact directly with the sales team and maintain close contact with internal and external customers, including sales and logistics teams;

Perform and coordinate the order-to-delivery and invoicing process with excellence;

Work through the end-to-end order management process, actively contributing to customer success;

Master the operational process, ensuring the most efficient way of working;

Identify, address, and map possible process improvements;

Support customer success through strong communication, organization, customer focus, and collaboration with different stakeholders;

Contribute to Volvo Penta's business growth initiatives;

Work closely with the Front Office team, composed of 9 colleagues organized in 2 squads: Order to Delivery and Finance;

Support continuous improvement initiatives, based on the belief that there is always a better way to do things.