Anúncio de emprego Sr. Specialist, Wellbeing – Bilingual | São Paulo | Presencial

Who we are: We’re passionate about our people—belonging, clear career paths, professional support, coaching and mentoring, and a global network that’s here for you.nOverviewnOur wellbeing team develops, delivers, and evaluates health and wellbeing strategies for Concentrix Trust & Safety teams. We strengthen positive mental and physical health and support a healthy culture across the organization.nThe Wellbeing Professional coordinates and delivers wellbeing programs and engagement activities, promoting access to wellbeing services. You will collaborate closely with the clinical wellbeing team, delivery team, and support teams to continuously improve a robust wellbeing program.nBecause this is Trust & Safety, you’ll work with people regularly exposed to harmful content, including hate speech, violence, child safety issues, depictions of harm to self or others, and harm to animals.nKey ResponsibilitiesnMaintain high-standard wellbeing spaces across all sites.nAct as the main liaison between clinical wellbeing, delivery, and content moderators to ensure effective program delivery.nBe the primary on-site/client-facing point of contact for wellbeing communications.nEnsure wellbeing frameworks are standardized and sessions/activities are scheduled and delivered.nMonitor employee health through floor walks and engagement sessions (e.g., focus groups).nSupport content moderators to participate in creative, mindfulness-based, and clinical wellbeing activities.nDeliver engagement activities aligned with company culture and wellbeing objectives; send timely communications with tools and strategies.nProvide a confidential, non-judgemental space; respond appropriately to incidents and crises per protocol, with proper escalation.nPartner with the corporate wellbeing team and local internal/external resources; supervise wellbeing coordinators (when applicable).nRun a regular cadence of stakeholder meetings and collect/analyze wellbeing data (attendance, engagement, feedback) to measure impact and support reporting.nSupport content moderators in using wellbeing technology and ensure timely data submissions for cross-functional reporting.nQualifications & Experiencen3–4 years delivering engagement activities (preferably in content moderation or customer service).nSolid knowledge of mental health and wellbeing; desire to support others.nExperience implementing wellbeing programs, including crisis management.nExperience managing/supervising others; managing data and tracking employee engagement initiatives.nStrong communication, interpersonal, and organizational skills; ability to prioritize multiple tasks.nProficient with Microsoft Office; comfortable with virtual platforms (e.g., Zoom, Microsoft Teams).nCandidate Profile (Preferred)nOccupational Wellbeing Specialist; Bachelor’s/Master’s in Psychology; active CRP.nProven crisis management experience; knowledge of local/regional wellbeing resources.nStrong people management and presentation skills; ability to work in a dynamic environment.nClient management and content moderation experience is a plus.nFluency in English (reading, writing, speaking) and strong understanding of wellbeing for corporate environments.nAdditional InformationnHours: 9:00 AM–7:00 PM, 5×2; on-site in São Paulo.nConcentrix is an equal opportunity employer and all roles are eligible for People with Disabilities (Pessoas com Deficiência).