Anúncio de emprego Training Manager – Bilingual

We are Fanatical About Our People!nnAnd we show it by offering a culture of belonging; clear pathways for career development; professional support programs, coaching, and mentoring; a global network of friends and colleagues to support you, and more! (Like, a lot more.)nDo you want to be part of a multinational company that is a Great Place to Work? Do you want to support the best brands in the market, innovate, and change the world—all while building real connections and growing your career? Be a #gamechanger.nnWhat You Will Do:nPerformance Management: Responsible for developing and managing the operation’s performance.nProcess Optimization: Work closely with managers to refine processes and implement best-practice guidelines.nData Analysis: Analyze customer experience data, performance, and trends to develop strategies and best practices.nCompliance & Training: Review training data to ensure all products and processes align with Concentrix (CNX) principles.nClient Relations: Strengthen client relationships with a focus on driving incremental growth.nContinuous Improvement: Ensure service delivery improvements through process-driven initiatives.nnWhat We Are Looking For:nAdvanced English: Fluency to manage and interact with global accounts.nBPO Experience: Proven background in Quality Assurance within the BPO industry.nMethodology Expertise: Mastery of quality and training methodologies.nProactive Mindset: An analytical and proactive profile.nnThis is the place for you!nNote: All Concentrix positions are open to People with Disabilities (PwD). Set an alert for similar jobs.nWould you like me to adjust the tone to be more formal, or perhaps help you draft a cover letter based on these requirements?