The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.
You will:
– Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
– Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
– Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
– Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
– Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
– Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
– Be a point of escalation for our clients and respond promptly to any issues
– Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
– Work with client contact on reporting and forecasting
– Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
– Work with client contact on reporting and forecasting
– Coordinate team incentives and Sales Performance Incentive Funds
– Partner and build business relationships with all partners to ensure customer expectations are met
You have:
– 4+ years proven work experience in a sales role
– 1+ years of experience in a leadership role
– Must be fluent in English on a professional environment
– Experience in a BPO environment preferred
– A passion for customer experience and driving team results
– Experience in operations and strategy building
– Excellent Coaching history
– A record of developing and retaining great employees
– Experience maximizing revenue through best practices
– Experience working with Salesforce.com or similar CRM
– Experience finding solutions as a manager
– Change Management skills
