Anúncio de emprego 2137 Professional Application Support (rpo) (32278)

Requirements:n-Bachelor’s degree in Information Systems, Business Administration, Engineering, or related fields;n-Good understanding of the Volvo business and the dealer/workshop network in the region;n-Experience working with web-based platforms, user administration systems, or digital services;n-Strong communication skills in Portuguese, English and Spanish;n-Structured working style with the ability to manage multiple priorities and stakeholders simultaneously;n-Experience in cross-functional teams and comfort working across organizational levels.n-Familiarity with Trucks Portal, Baldo, MIRA, and/or cTDI is a strong advantage.nnActivities:n-Managing user administration across Trucks Portal, Baldo, MIRA, and cTDI — including creating, updating, and removing user profiles and access rights;n-Appointing, training, and supporting User Administrators at dealers and workshops throughout the region;n-Coordinating with the Central Portal Owner (CPO) on User Administrator profiles, change requests, and system updates;n-Supporting the application process by requesting or confirming the opening of new applications in Trucks Portal in cooperation with regional business owners;n-Promoting the usage of Trucks Portal, Portal Editor, and connected services across the Market Company, dealer, and workshop network;n-Creating and prioritizing Change Requests for platform improvements in cooperation with the CPO;n-Monitoring support cases and driving initiatives to reduce their volume through process improvement.