Anúncio de emprego Ad Sales Support Specialist, B2b / Trilingual / B2 English / C1/b2 Spanish

Position: Ad Sales Support Specialist, B2B
Location: Chácara Santo Antônio (Zona Sul); São Paulo, SP (On-site)
General description:
As an Ad Sales Support Specialist, you’ll respond to technical inquiries related to hardware, software, and other designated client products. You’ll support external users by addressing questions, resolving technical issues, and ensuring an exceptional customer experience. Working closely with the Sales Department, you’ll help create outstanding experiences for the world’s largest social media platform.
Requirements
Portuguese: C1 level or higher (written and spoken)
English: B2 level or higher (written and spoken)
Spanish: B2 level or higher (written and spoken)
High school diploma required
Previous experience as a Technical Customer Consultant, Help Desk Agent, or IT Support Specialist
Minimum 1 year of experience in customer service or sales
Proven ability to meet or exceed personal and team sales targets
Experience with social media advertising, digital marketing, and tools such as Pixel, MS Office, email systems, and API/SDK integrations
Familiarity with Salesforce.com or similar CRM systems
Strong analytical thinking, problem-solving, and customer-oriented mindset
Excellent communication and interpersonal skills with a consultative approach
Comfortable handling a high volume of calls and learning new technologies and data tools
Reliable, detail-oriented, and proactive with a strong focus on customer satisfaction.
Key Responsibilities
Advise small and medium-sized businesses on account management as part of a multilingual team
Contact clients via phone, chat, and email following scheduled appointments
Support clients in integrating websites, online stores, or accounts, and assist with troubleshooting technical issues
Identify performance and content opportunities through data-driven insights, providing strategic recommendations for improvement
Guide clients through the implementation of recommended actions and monitor their progress regularly
Deliver accurate weekly, monthly, and quarterly sales forecasts
Demonstrate in-depth product knowledge and technical understanding to assess client needs effectively
Take proactive measures to resolve customer concerns and remove obstacles to satisfaction or product usage
Manage competitive situations and handle objections to retain and acquire customers
Handle a high volume of outbound communications via phone and email
Collaborate with teammates and management to ensure a professional, high-quality client experience
Maintain and update CRM records to ensure all relevant client data is accurately captured
Execute diverse sales activities including lead qualification, conversion, health checks, renewals, and customer advocacy
Report directly to the Sales Manager